Thank you for choosing Kritter Kare Spa for your pet's mobile grooming needs. This agreement outlines the terms and conditions for our grooming services. Please read the following carefully. By signing below, you acknowledge that you understand and agree to the terms of this agreement.
1. Mobile Service Logistics
Arrival Window: Kritter Kare Spa will arrive within the scheduled appointment window. Minor delays may occur due to traffic or grooming times.
Parking Access: Clients must provide a safe, legal parking spot near the service location.
Access Restrictions: Our grooming unit cannot accommodate flights of stairs, although a few steps are acceptable.
Pet Accessibility: Pets must be ready and accessible at the appointment time. If the groomer cannot access the pet, the appointment will be rescheduled and a 100% fee will be charged.
Gated Communities: Clients are responsible for providing gate codes or adding Kritter Kare Spa to their guest list.
2. Pet Health and Safety
Kritter Kare Spa only accepts pets under 30 pounds.
Clients must inform us of any behavioral issues, health conditions, or grooming history.
We reserve the right to stop services if they pose a health or safety risk.
In medical emergencies, we may seek veterinary care at the owner's expense. Efforts will be made to contact the client immediately.
Pets must be current on rabies vaccinations. Proof is required. Bites are reported to local animal control per Texas State Law.
Clients are responsible for any medical expenses resulting from injuries caused to Kritter Kare Spa staff.
3. Parasite Policy
Pets must be flea and tick-free.
Discovery of parasites will result in a $50 treatment fee per pet.
Flea and tick prevention can be purchased for $25 and applied during grooming upon request.
4. Payment Terms
All fees are due at the time of service.
We accept credit cards, cash, Zelle, and Venmo. No checks accepted.
A valid credit card on file is required to secure appointments.
Unless instructed otherwise, a 20% gratuity will be added to the final bill when using a card on file. Please let Kritter Kare Spa know if you'd like to opt out.
Sales tax is collected in accordance with Texas law.
Future appointments may be withheld until outstanding balances are paid.
5. Cancellations and No-Shows
48-hour notice is required to cancel or reschedule.
Less than 48 hours' notice or a no-show will result in a 100% fee charged to the card on file.
After two violations, prepayment will be required for future appointments.
Fees must be paid before any new appointments are scheduled.
6. Grooming Adjustments and Limitations
Safety and comfort are our priorities. Services and fees may be altered if extreme matting or stress is observed.
For each instance of matting, a separate Matted Pet Waiver must be completed prior to the start of grooming services.
Groomers may adjust cut styles or techniques based on coat condition and pet behavior.
A one-time Senior Pet Waiver must be completed for all senior pets prior to receiving grooming services.
7. Aggressive or Unsafe Pets
Kritter Kare Spa reserves the right to refuse or terminate services for pets showing aggression or unsafe behavior.
If grooming must be stopped due to aggression, clients are responsible for all incurred fees.
8. Inclement Weather or Emergencies
Appointments may be rescheduled due to weather, vehicle issues, or other unforeseen events.
Clients will be contacted promptly to reschedule.
9. Photography and Marketing Release
We may take photos of pets during or after grooming.
By signing this agreement, you grant Kritter Kare Spa permission to use such photos for promotional or marketing purposes unless you opt out in writing.
10. Liability Release
11. Termination of Service
12. Card on File Agreement
Your card will be securely stored via a PCI-compliant system. Kritter Kare Spa does not store card numbers in unsecured formats.
This card will be used for:
You may cancel authorization in writing at any time.
Agreement to Policy
By signing below, you confirm that you have read, understood, and agree to abide by the terms outlined in this grooming service agreement.
